“Our clients confirm Text Back is a quantum leap forward in service and accuracy” said Mark Marsters, President of Matrix Absence Management and Chief Operating Officer of Reliance Matrix. Historically this important touchpoint took the form of a phone call and, as such, was subject to delays from missed calls and voicemail. As a best practice, Reliance Matrix absence management specialists proactively reach out 5 days prior to the employee’s scheduled return to confirm the date and other important information. The return to work (RTW) process is one of the most important phases of any employee leave, for both the employee and the employer. This latest innovation allows employees to easily confirm or change their return-to-work status through text messaging, enhancing the employee experience and rapidly updating employee information across proprietary Matrix platforms as well as client HCM systems. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.PHOENIX-( BUSINESS WIRE)-Reliance Matrix, a leading provider of employee benefits solutions and technology enabled absence and productivity services, has launched new “Text Back” technology into its integrated claim experience across all solutions and services. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
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